- Fill in as many fields as you can when creating your ticket.
Be precise about your operating system and the browser you are using.
- What is your User ID/Account Number?
- It is the number found to the right of Account: - in the Account tab
- Provide as many details as possible regarding your issue, and the steps you have taken before encountering it and eventually the steps taken while trying to resolve it.
- Provide screenshots
- if you are unfamiliar with how to take a screenshot, here is a tutorial to help you. It contains instructions for Windows and Mac http://www.take-a-screenshot.org/ - For Win7 specifically, a guide can also be found here: http://www.disruptorbeam.com/forums/viewthread/11309/
Support hours are usually as follow: Monday to Friday, from 8 AM to 5 PM EST.